Frequently Asked Questions
Do you have any other designs?
The designs you see is what we have. With that being said, we are constantly working on new designs. Join our mailing list to be notified anytime we release new designs.
Where do you ship?
While we have plans to eventually ship worldwide, we currently only ship to the United States, we hope to begin shipping worldwide early 2019.
What are the shipping rates?
The shipping rates are dependent on the product(s) purchased. However, rates tend to range from $4.95-$9.95 for single items (for shipping in the United States).
Can I track my order?
You will receive a confirmation e-mail with a tracking number as soon as your order ships.
How long will it take to receive my order?
The shipping times vary by product and where it is shipping from. But generally, shipping can be anywhere from 7-20 business days.
Why does it take so long?
We're glad you asked! Many of our products are made to order, meaning when you place an order you are getting a brand new product (not something that has been sitting on a shelf somewhere for months). In addition to that, we have distribution centers all over the world, so where your item is coming from is also a significant factor in shipping time.
Is overnight shipping offered?
Currently, we only offer standard shipping.
Can I request a refund/exchange?
Unfortunately refunds will not be issued if the customer just experiences a change of heart. Of course, there are circumstances where a refund or exchange can be issued. To read our entire refund policy, click here.
What size should I order?
If you are unsure about what size you are, each product will have sizing guidelines on the product page.
Will my information be shared?
Where is my order?
If it has been longer than 20 business days and you have yet to receive your order, please contact our customer support team via e-mail at email@example.com.
For all other questions please feel free to email us at firstname.lastname@example.org or use the form on our contact page.